aspect of the process to ensure that the changeover or new installation runs
smoothly. Making sure that users are kept in the process and feel a sense of
ownership is a key challenge for the successful project manager. All projects
need the support of all stakeholders if they are to succeed. After our
implementation goes live, we still provide on-site support, floor walking to
eliminate post implementation problems as they happen, rather than wait for an
engineer or support desk to call back as with some of our competitors.